Faq
Frequently Asked Questions
Orders & Shipping
What are your shipping options and delivery times?
We offer standard shipping (7-10 business days) and express shipping (3-5 business days) for all furniture items. Delivery times may vary based on product availability and your location. You'll receive tracking information once your order ships.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We're working to expand our shipping destinations in the future.
Can I modify or cancel my order?
Order modifications or cancellations are possible within 2 hours of placement. Please contact us immediately at [email protected] with your order number. After this window, orders enter our fulfillment process and cannot be changed.
Products & Quality
What materials are used in your furniture?
We use high-quality materials including solid wood, engineered wood, metal, and premium upholstery fabrics. Each product page provides detailed material specifications and care instructions.
Are assembly instructions included?
Yes, all furniture requiring assembly comes with clear, step-by-step instructions and necessary hardware. Some larger items may offer white-glove assembly service for an additional fee.
Do you offer product samples?
We offer fabric and finish samples for selected furniture items. Sample requests can be made through our product pages, and there may be a small fee that's credited toward your future purchase.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for items in original condition. Furniture must be unassembled and in original packaging. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.
Do your products come with a warranty?
Yes, most furniture items come with a 1-year manufacturer's warranty covering defects in materials and workmanship. Extended warranties are available for select premium collections.
What if my item arrives damaged?
Please inspect your delivery immediately. If you find any damage, contact us within 48 hours at [email protected] with photos of the damage and your order number. We'll arrange for replacement parts or a full replacement at no additional cost.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All payments are processed through secure, encrypted channels.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never store your complete payment details on our servers.
Do you offer financing options?
Yes, we offer financing through our partners for qualifying orders over $500. Financing options are displayed at checkout based on your eligibility.
Can't find what you're looking for? Contact our support team at [email protected] and we'll be happy to assist you.
