Refund policy
At NuriNook, we strive to ensure your complete satisfaction with every purchase. Our refund policy is designed to provide clear guidelines for returns and refunds while maintaining fairness for all customers.
Refund Eligibility
- Items must be returned within 30 days of delivery
- Products must be in original condition, unused, and with all tags attached
- Original packaging must be intact and undamaged
- Proof of purchase (order confirmation or invoice) is required
- Custom-made or assembled furniture may not be eligible for refund
Refund Process
- Contact our support team at [email protected] to initiate the return process
- Provide your order number and reason for return
- Receive return instructions and shipping details
- Package the item securely using original packaging when possible
- Once we receive and inspect the returned item, we will process your refund
All approved refunds will be credited back to your original payment method.
Non-Refundable Items
- Items damaged due to customer misuse or improper assembly
- Products modified or altered after delivery
- Final sale items or clearance merchandise
- Shipping and handling charges (unless due to our error)
Refund Processing Time
Refunds are typically processed within 5-7 business days after we receive the returned item. The time it takes for the refund to appear in your account may vary depending on your financial institution.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us at [email protected] within 48 hours of delivery. Include photographs of the damage and your order details. We will arrange for a replacement or full refund at no additional cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Need Assistance?
For any questions regarding our refund policy or to initiate a return, please contact our customer support team at [email protected]. We're here to help ensure your NuriNook experience is positive and satisfactory.
